At Performance1 Detail Supply, we stand behind the quality of our products. Please review this policy before requesting a return, refund, or replacement.
RETURN REQUEST PERIOD
Return requests must be submitted within 14 calendar days of confirmed delivery. Requests submitted after this period may not be accepted.
To begin a return, contact info@performance1detailsupply.com with:
• Your name • Order number • Product involved • Reason for the return • Photographs or video when reporting damage, leakage, an incorrect product, or a suspected defect
Returns sent without prior authorization may not be accepted or refunded.
UNOPENED AND UNUSED PRODUCTS
Unopened and unused products may be eligible for return when they are:
• In their original condition • In their original packaging • Unopened, unused, and unaltered • Returned within 14 calendar days of delivery • Accompanied by proof of purchase
Approved discretionary returns are subject to a 15% restocking fee. Customers are responsible for return-shipping costs.
Original shipping charges are nonrefundable unless the return resulted from an error by Performance1 or a product confirmed to be defective or damaged during shipping.
OPENED OR USED PRODUCTS
Because Performance1 sells chemical detailing products, opened or used products cannot be restocked or resold. Opened and used products are therefore final sale unless the product:
• Arrived damaged or leaking • Was incorrectly fulfilled by Performance1 • Has a confirmed manufacturing or formula defect
Personal preference, scent, application error, improper dilution, failure to follow directions, use on an incompatible surface, or results affected by preparation, environment, technique, or surface condition do not constitute a manufacturing defect.
DAMAGED, LEAKING, OR INCORRECT ORDERS
Customers should inspect their order promptly after delivery. Damage, leakage, missing products, or incorrect products should be reported within 48 hours of confirmed delivery.
Please retain the product, shipping box, label, and packaging materials until the claim has been resolved. Photographs or video may be required.
If Performance1 confirms that an order arrived damaged, leaking, or incorrectly fulfilled, we may provide a replacement or refund at no additional product cost. No restocking fee will apply.
SUSPECTED PRODUCT OR FORMULA DEFECTS
Products returned because of a suspected manufacturing or formula defect may undergo a quality-control evaluation. This evaluation may include inspection of the returned product and comparison with a retained sample from the applicable production batch.
If Performance1 confirms a manufacturing defect, the customer will receive an appropriate replacement or full refund. No restocking fee will apply to a confirmed defective product.
If the evaluation confirms that the product meets Performance1 quality specifications and no manufacturing defect is identified, an opened or used product will not qualify for a refund. Performance1 may offer an alternative resolution or store credit at its discretion.
Customers should not ship chemical products until Performance1 provides return instructions. All returns must comply with applicable carrier requirements and shipping restrictions.
RETURN SHIPPING
Unless a product is confirmed to be defective, damaged during shipping, or incorrectly fulfilled, the customer is responsible for return-shipping costs.
We recommend using a trackable shipping service and retaining the tracking information. Performance1 is not responsible for unauthorized returns or return shipments lost or damaged before delivery to us.
PROMOTIONAL AND BUNDLED PURCHASES
When returning an item purchased as part of a bundle, Buy One Get One promotion, gift-with-purchase offer, or other promotion, all qualifying products and complimentary items may be required to be returned.
If a promotional or complimentary item is not returned, its regular or promotional value may be deducted from the approved refund where permitted by law.
Discounts and promotional values have no cash value and cannot be refunded separately.
NONRETURNABLE ITEMS
The following are generally not eligible for return:
• Opened or used products without a confirmed defect • Products damaged through misuse or improper storage • Products used contrary to label directions • Products altered, diluted, mixed, transferred, or contaminated after delivery • Clearance or final-sale products identified as such before purchase • Gift cards • Promotional samples or complimentary products • Unauthorized returns • Products purchased from an unauthorized third-party seller
REFUND PROCESSING
Once an authorized return is received and inspected, Performance1 will notify the customer whether the refund has been approved.
Approved refunds will be issued to the original payment method, less any disclosed restocking fee, nonrefundable shipping charge, or applicable promotional adjustment.
Please allow approximately 5–10 business days after refund approval for the transaction to appear. Actual processing time depends on the customer’s bank or payment provider.
Refunds cannot be issued to a different payment method unless required by law.
EXCHANGES
Performance1 does not guarantee direct product exchanges. When an exchange is approved, we may issue a replacement or process a refund so the customer can place a new order.
POLICY RIGHTS
Performance1 reserves the right to refuse a return that does not satisfy this policy or shows evidence of misuse, alteration, contamination, promotional abuse, or fraud.
Nothing in this policy limits any consumer right or remedy that cannot legally be waived.
CONTACT US
To request a return, replacement, or refund, contact:
Performance1 Detail Supply Email: info@performance1detailsupply.comWebsite: performance1detailsupply.com