SHIPPING AND DELIVERY

ORDER PROCESSING

Orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing times may be extended during sales, promotional periods, product launches, severe weather, or other periods of unusually high order volume.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods and applicable charges are displayed during checkout. Delivery dates are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, service interruptions, and other circumstances outside Performance1 Detail Supply’s control may affect delivery.

TRACKING INFORMATION

When tracking information becomes available, it will be sent to the email address provided during checkout. Customers are responsible for monitoring tracking updates and ensuring that packages can be safely received at the shipping address provided.

SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. If an address correction is required, contact info@performance1detailsupply.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the shipping carrier.

Orders returned because of an incorrect, incomplete, or undeliverable address may be subject to additional shipping charges before being resent. Original shipping charges are nonrefundable.

LOST, DELAYED, OR STOLEN PACKAGES

If tracking has not updated for an extended period or a package appears to be lost in transit, contact us so we can assist with a carrier investigation or claim when applicable.

Performance1 Detail Supply is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost, misplaced, or stolen. However, we will make reasonable efforts to assist customers with locating the package or submitting an appropriate carrier claim. Refunds or replacements are not guaranteed for packages confirmed as delivered.

DAMAGED OR LEAKING SHIPMENTS

If an order arrives damaged, leaking, or incorrectly fulfilled, contact info@performance1detailsupply.com promptly with your name, order number, and clear photographs or video of the product, packaging, shipping label, and damage. Approved claims may qualify for a replacement or refund in accordance with the terms stated in this Return Policy.